📦 Shipping Policy
Delivery areas
- We deliver nationwide to all cities and towns in Pakistan, including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, and Quetta.
Delivery time
- Major cities: 3–5 business days after order confirmation.
- Remote / smaller cities: 5–7 business days.
- Orders placed before 2 PM (Pakistan time) are processed the same day. Orders after 2 PM are processed the next business day.
Cash on Delivery (COD)
- COD is available for all orders up to ₨ 15,000.
- No extra COD fee.
- When your order arrives, pay the exact amount shown on the delivery slip.
Other payment methods
- Easypaisa, JazzCash, bank transfer (ABL, HBL, UBL, MCB).
- After placing your order, we will send you our account details via WhatsApp or SMS for bank transfers.
Shipping charges
- ₨ 300 shipping fee in Karachi; calculate accordinly by cities.
Order tracking
- Once your order is shipped, you will receive a tracking number via SMS and WhatsApp within 24 hours.
- You can also track your order on our website using your order ID.
What if my order is delayed?
- If your order hasn’t arrived within the promised timeline, please WhatsApp us at +92 300 245 1311 with your order ID. We will investigate and update you within 6 hours.
🔄 Returns & Exchange Policy
Return window
- You can request a return within 1 day of delivery.
Eligibility for return
- Products must be unused, unwashed, and in their original packaging with all tags attached.
- Electronics must not have any signs of installation, scratches, or missing parts.
- The following items cannot be returned: underwear, socks, opened beauty products, and perishable goods (if any).
How to request a return
- Take a photo of the product (showing its condition).
- Send the photo along with your order number to our WhatsApp:+92 300 245 1311.
- Our team will approve or reject your request within 1 business day.
Refund method & timeline
- Once we receive and inspect the returned product, we will issue a refund within 3–5 business days.
- Refunds are made via bank transfer, Easypaisa, or JazzCash – whichever you prefer.
- COD orders are refunded only through bank / mobile account (we do not send cash by courier).
Partial returns
- If your order contains multiple items, you can return just one or a few. You will be refunded only for the returned items.
Damaged or wrong product
- If you receive a damaged, defective, or incorrect product, please WhatsApp us within 48 hours of delivery with photos and your order number.
- We will arrange a free replacement or a full refund (your choice) and schedule pickup of the wrong/damaged item at no cost.
📞 Still have questions?
For any shipping or return inquiries, contact us:
- WhatsApp: +92 300 245 1311
- Email: info@zeewish.pk
- Response time: 10 AM – 5 PM, Mon-Sat. We reply within 2 hours.