Ufone collaborates with PBA for ‘Mera Pakistan Mera Ghar’
Ufone collaborates with Pakistan Banks’ Association for ‘Mera Pakistan, Mera Ghar’ helpline initiative.
The Pakistani telecom company, Ufone has launched its new state-of-the-art Contact Center for Pakistan Banks’ Association (PBA), in order to resolve queries and generate leads for the Government of Pakistan’s ‘Mera Pakistan, Mera Ghar’ helpline initiative, which brings affordable housing finance facility for low-income groups. Ufone collaborates with PBA for ‘Mera Pakistan Mera Ghar’.
The Contact Center was inaugurated by Governor, State Bank of Pakistan, Reza Baqir, here in Islamabad, in presence of President and Group CEO, PTCL & Ufone, Hatem Bamatraf, Chairman, Naya Pakistan Housing and Development Authority, Lt. Gen. (Retd.) Anwar Ali Hyder, Chairman Pakistan Banks’ Association (PBA), Muhammad Aurangzeb, and senior management of the member banks and financial institutions of PBA.
Ufone is providing Contact Center services to PBA from two existing Centers by disseminating information on the loan process, eligibility criteria etc., besides offering 24/7 query and complaint resolution services to prospective customers. Ufone collaborates with PBA for ‘Mera Pakistan Mera Ghar’.
“We are glad to be a part of this historic initiative for the people of Pakistan. Ufone’s onboarding as the official contact service provider is a testament to the company’s extraordinary track record as a dependable services provider for Pakistan’s business sector. We constantly innovate and modernize our products and services ecosystem to deliver a remarkable user experience to our individual and corporate customers. The latest state-of-the-art Contact Center facility will further enhance our capacity to respond to queries and complaints to bring a hassle-free banking experience to the low-cost housing beneficiaries.”
Sharing his thoughts at the ceremony, President and Group CEO, PTCL & Ufone, Hatem Bamatraf, said
The Contact Center will provide an additional channel for Ufone to resolve queries and generate leads for the housing finance project and promote its nationwide uptake. The facilities are easily scalable to manage additional facilitation as the need arises. The facilities feature robust centralized Complaints Management and Lead Management Systems to help the member banks track every step of the customer journey, besides expediting the processing of the loans. Ufone Contact Centers are strategically located for effective management of traffic for calls from across Pakistan.
About Ufone: Ufone is a Pakistani Cellular Company with its presence in all the major cities of Pakistan along with comprehensive coverage across all major towns, villages, and tehsil headquarters of the country. The company employs more than 3,850 people and operates with a network of more than 320 franchises and company-owned customer service centers along with a distribution network of 150,000 outlets nationwide. For more information, visit www.ufone.com.pk
About Micro Insurance Company (MIC): Micro Insurance Company (MIC) is a global insurance platform delivering technology, underwriting, policy management, and distribution. Micro Insurance Company provides insurance to platforms, micro & small businesses, and to the 4 billion people on the planet that are currently unserved. Whereas most InsurTechs seek to improve existing monoline products and markets, we follow the concept of straight-through processing. We do this in order to create highly relevant insurance products that we can offer via our platform globally at a very low cost in order to support people in their local communities. Micro Insurance Company is the world’s first global end-to-end digital micro-insurance platform that has combined reinsurance capacity, in-country insurance licenses, world-class distribution, and market-leading AI functionality. For more details visit www.microinsurance.com
